Privacy Policy

1. Introduction & Overview

This Privacy Policy applies to the mobile applications, web platforms, and related services operated by Sunjoy Homes ("we", "our", or "us"), available on the Google Play Store and via sunjoyhomes.com and roofcal.com.

By installing, accessing, or using our mobile application or web services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

2. Information We Collect

We collect information to deliver precise roofing area estimates, dispatch certified contractors, and manage customer accounts. This includes:

A. Personal Information You Provide

• Contact Details: Full Name, Email Address, and Phone Number (entered when requesting an estimate or registering an account).
• Property & Address Information: Street address, city, state, and ZIP code used to locate property structures on aerial satellite imagery.
• Contractor Credentials: Company name, contractor full name, state licensing numbers (e.g., Florida Certified Roofing Contractor License), and business contact numbers.
• Communications: Any correspondence, inquiries, or notes sent when requesting inspections, scheduling appointments, or contacting support.

B. Photos, Camera & Aerial Media

• Roof & Property Images: If you use features requiring photo uploads (e.g., uploading damage photos for storm claims or reviewing drone inspection imagery), we access and process these image files strictly to calculate roof facets, material damage, and bill of quantities.

C. Automatically Collected Device & Usage Information

• Device Identifiers: Operating system version, device model, hardware specifications, and unique device IDs to ensure app compatibility and security.
• Log & Performance Data: IP address, browser/device type, access times, pages viewed, crash reports, and system performance metrics.

3. How We Use Your Information

We use the collected information for the following specific purposes:

• Roof Calculations & Proposal Generation: To compute roof pitch, surface area square footage, linear ridges, valleys, and itemized material requirements.
• Contractor Scheduling & Dispatch: To coordinate free drone inspections and estimator visits requested by property owners.
• Account Management & Authentication: To create and authenticate contractor accounts and manage pro subscriptions.
• Payment Processing: To facilitate secure subscription processing through PCI-DSS Level 1 certified third-party processors (e.g., Stripe). We do not store raw credit card numbers on our servers.
• Customer Service & Notifications: To provide quote confirmations, service updates, appointment reminders, and customer support.
• Security & Fraud Prevention: To safeguard against unauthorized access, malicious crawlers, and fraudulent activity.

4. Information Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following necessary circumstances:

• Certified Roofing Partners: If you submit an inquiry for a roof replacement, your contact information and property estimate are shared with certified, licensed roofing contractors in your area to fulfill your service request.
• Service Providers: We work with trusted third-party infrastructure providers who assist in app delivery, including:
  • Google Play Services & Google APIs: For app distribution, analytics, and mapping.
  • Stripe: For secure payment gateway processing.
  • Satellite & Aerial Mapping Providers: To display aerial imagery for roof takeoffs.
• Legal Compliance: If required by law, regulation, subpoena, or governmental request to protect our rights, users, or property.

5. User Data Retention & Account Deletion Policy

In accordance with Google Play User Data policies, users have full rights to inspect, update, or permanently delete their personal data.

• Data Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal requirements.
• Right to Delete: You have the absolute right to request the permanent deletion of your account, personal details, and property inquiries.

6. Security of Your Information

We implement industry-standard technical and organizational security protocols, including 256-bit SSL/TLS encryption for all data in transit, secure server firewalls, and restricted database access controls. While no digital transmission is 100% secure, we continually update our protocols to safeguard your personal information.

7. Children's Privacy (COPPA Compliance)

Our services are directed strictly to homeowners, property managers, and professional roofing contractors. We do not knowingly collect, solicit, or maintain personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will immediately delete such data from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When revisions occur, the updated date at the top of this document will be revised. Continued use of our mobile application or website following any changes constitutes acceptance of the updated policy.

9. Contact Us